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  Petach-Tikwa, Israel

NeWay has been selected by Microsoft to establish and maintain the first support center in Israel certified as Premier Support for Lync Partners (PLSP). The new center will enable global Israeli companies to benefit from continuous support, improving the effectiveness and availability of their Lync solutions while significantly reducing maintenance costs.

Whether your organization is global or local, if you maintain communications with several branches around the world or in Israel and you implemented the Microsoft Lync communications solution, you should benefit from 24×7 support in all geographical regions and by the best experts. You can also interface with a single service center that simultaneously supports hardware, software and communication solutions and, in particular, the integration between them.

NeWay is the only company in Israel certified and qualified to support the full end-to-end solution. This enables your company to work nonstop, without shutdowns and with your selected communications solution.

Who Are We?

The only company in Israel with PLSP accreditation
Certified by providers of ancillary equipment like AudioCodes and Polycom
Implementing a single-point-of-contact methodology that enables our customers to interface with a single Customer Manager for various issues
Microsoft Gold Certified Partner for communications solutions
Over 10 years of experience in the operation of support centers based on Microsoft technologies
And above all – hundreds of global implementations of infrastructure, cloud, Office 365 and unified communications solutions.

Why Us?

NeWay support is characterized by its professionalism, availability and personal touch. These are at the disposal of our customers all the way, from the first call, through support, service and project implementation, to technical assistance postproject. Each call is routed to a dedicated contact person who provides optimal personal response according to the specific terms of the SLA.

Backed by Microsoft’s support engineers, NeWay is the only company in Israel that operates a certified PLSP support center for Lync. NeWay experts are multilingual, provide second level support and, when required, consult directly with the most senior Microsoft Lync engineers.

Our Services

Global support in three different tracks
High availability based on a preset SLA
Remote Access support for any malfunction at the customer’s site (in Israel, onsite support as well)
Gateway monitoring and control for real-time alerts
Optional spare parts service for different types of hardware
Backup and recovery support
Installation of hardware and software components
Annual inspection of the site and management of rejects (via Microsoft’s RAP program)
Overall responsibility via Microsoft over various types of faults (hardware, software and integrations)
Possibility to dispatch an MS field engineer to any site around the world in compliance with predefined SLAs
The Bottom Line

The center operates as a Network Operation Center (NOC) that provides proactive and online support of the highest level to handle problems on time, even before a fault is discovered at the customer’s site.

We are committed to offering our customers an automated service center that continually monitors all calls, receives alerts on malfunctions and handles them in compliance with each customer´s SLA. NeWay’s service center supports infrastructure servers and products, including central storage and communication systems, backoffice applications, email servers, database servers, and more.

NeWay’s support center communicates with its customers by chat, telephone, email, Lync, etc. Implementing a follow-the-sun approach, our customers the world over obtains local response in their language, 24×7, with immediate availability.


 Made in Israel Spotlight Exhibition for Information Technology

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